Refund policy

Return & Refund Policy

Last Updated: September 22, 2026

Thank you for shopping with us. We want you to have a smooth and satisfactory shopping experience. Please read our return and replacement policy carefully before placing an order.

1. No Refund Policy

We currently do not provide cash or payment refunds for delivered orders.

If you receive a product that is eligible under our return policy, we may provide a replacement after reviewing and approving your request.

2. Eligible Returns

A return or replacement request may be accepted if:

You received the wrong product.
The product is damaged or defective when received.
The product is significantly different from the product description.
The product is missing an essential part or item included with the order.

Products must be returned in their original condition, unused, unworn, and with the original packaging, tags, and accessories where applicable.

3. Return Request Period

You must contact us within 48 hours of receiving your order if you want to request a return or replacement.

To help us process your request, you may be required to provide:

Your order number
Photos or videos of the product
Photos of the packaging
A brief description of the issue

Requests submitted after the specified period may not be accepted.

4. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or replacement, including products that:

Have been used, worn, washed, or damaged by the customer
Are missing original tags or packaging
Have been altered or modified
Are returned without the required proof of purchase
Are otherwise identified as non-returnable on the product page

Beauty, makeup, personal-care, and similar products may be non-returnable once opened or used.

5. Replacement Process

Once we receive your return request, we will review the information and determine whether the product qualifies for replacement.

If your request is approved, we will provide instructions for returning the product, if required.

After the returned product is received and inspected, an eligible replacement will be processed, subject to product availability.

If the same product is unavailable, we may offer an alternative solution at our discretion.

6. Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly delivered due to an error on our part, we may arrange or reimburse eligible return shipping costs.

For other return requests, return shipping costs may be the customer's responsibility.

7. Damaged Products

Please inspect your package when you receive it.

If the product arrives damaged, please contact us within 48 hours and provide clear photos or a video showing the product and packaging.

We may not be able to process damage claims without sufficient evidence.

8. Order Cancellation

Orders may only be cancelled before they are shipped, where cancellation is available.

Once an order has been shipped, cancellation may not be possible.

9. Refund Exceptions

Although our general policy is no refunds, an exception may be made where a refund is required by applicable law or where we are unable to provide an appropriate replacement for an eligible issue.